| Abstract |
Ports are critical infrastructure and contribute significantly to international trade. They play a crucial role in connecting developing countries to the global market and boost the business and growth of the economy. This infrastructure is growing and becoming more complex. Hence, there is a demand for performance indicators to measure competitiveness and undertake strategic planning for improving them. Port performance tools can be an internal strategic management tool and benchmarking tool across the network of ports. This study is on evaluating operational efficiency of a port, and application of the approach for Jawaharlal Nehru Port Trust (JNPT) and diagnose and recommend areas of improvement. |